Return & Refund Policy

At Singularity Peptides, customer satisfaction is our priority. We are committed to ensuring a seamless experience when purchasing our products. Please review our return and refund policy below for guidance.

Eligibility for Returns

Products are eligible for return if:

  • The item is unused, unopened, and in its original condition.
  • The return request is made within 30 days of receiving the order.
  • Proof of purchase, such as an order confirmation or receipt, is provided.

Note: Due to the nature of our products, items that have been opened, tampered with, or used are not eligible for return.

Non-Refundable Items

The following items are non-refundable:

  • Sale or clearance items.
  • Opened or partially used products.
  • Gift cards or promotional items.

How to Initiate a Return

To start a return:

  1. Contact our support team at support@singularitypeptides.com with your order details.
  2. Wait for confirmation and return instructions from our team.
  3. Ship the product to the address provided, ensuring proper packaging to avoid damage during transit.

Shipping Costs:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days back to your original payment method.

Partial Refunds:
In some cases, partial refunds may be granted for items that are returned with minor damage not caused by the customer.

Damaged or Defective Products

If your order arrives damaged or defective, please notify us within 7 days of delivery. Send a detailed description along with photos of the damaged item to support@singularitypeptides.com. We will assess the situation and provide a replacement or full refund.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@singularitypeptides.com.

Contact Us

For questions about returns or refunds, reach out to us at: